Discover the essence of Catalonia on an unforgettable 3-day, 2-night journey specially designed for Rotary International delegates and their companions. This exceptional itinerary combines the Mediterranean elegance of Sitges, an exclusive gastronomic and wine experience centred around Malvasia, Tarragona’s extraordinary Roman heritage—declared a UNESCO World Heritage Site—and Reus, the birthplace of Antoni Gaudí, before culminating in two exciting days of entertainment at PortAventura Park, Ferrari Land and, depending on the season, Caribe Aquatic Park. With accommodation at the Hotel Gold River★★★★, luxury private transport and professional assistance throughout the journey, this experience offers the perfect balance of culture, history, gastronomy, relaxation and entertainment.
DAY 1-2-3 SITGES - TARRAGONA - REUS - PORTAVENTURA WORLD RESORT. FERRARI LAND - CARIBE AQUATIC PARK - BARCELONA
DAY 1 BARCELONA .
• SITGES • MALVASIA EXPERIENCE • TARRAGONA • REUS • PORTAVENTURA WORLD.
After breakfast, meet your dedicated TGTE Tour Director before departing Barcelona aboard your deluxe private coach.
Leaving the vibrant Catalan capital behind, the journey follows the spectacular Mediterranean coastline towards the charming seaside town of Sitges. During the drive, your guide will introduce Catalonia's fascinating history, explaining how Roman, medieval and modern influences have shaped one of Europe's most remarkable regions.
Only forty minutes from Barcelona, Sitges appears like a postcard. Whitewashed houses overlook the sparkling Mediterranean Sea while elegant promenades, palm-lined avenues and picturesque streets create an atmosphere unlike anywhere else on the Spanish coast.
For more than a century, Sitges has attracted artists, writers, musicians and travellers from around the world, captivated by its light, architecture and relaxed Mediterranean lifestyle.
Today it remains one of Catalonia's most sophisticated coastal destinations, combining traditional fishing heritage with cosmopolitan charm.
Upon arrival, enjoy a guided walking tour through the historic centre, discovering the town's rich maritime history and cultural heritage.
Your visit includes the iconic Church of Sant Bartomeu i Santa Tecla, dramatically positioned above the sea, the charming Fishermen's Quarter, elegant Modernist houses, hidden squares and the lively seafront promenade, where magnificent views stretch across the Mediterranean coastline.
Throughout the walk your guide will explain how Sitges became one of Spain's leading cultural destinations while preserving its authentic Catalan identity.
Guests will also enjoy free time to browse the boutique shops, admire local art galleries or simply relax while soaking up the unique Mediterranean atmosphere.
SIGNATURE GASTRONOMIC EXPERIENCE.
Restaurant La Nansa.
No visit to Sitges would be complete without experiencing its celebrated gastronomy.
Lunch has been reserved at the renowned Restaurant La Nansa, one of Sitges'most prestigious family-owned restaurants and a true institution of Catalan cuisine since 1963.
Recognised by both locals and visitors for preserving traditional recipes with exceptional quality, La Nansa offers an authentic culinary experience inspired by the Mediterranean and the rich fishing traditions of the Garraf Coast.
The carefully selected menu showcases seasonal local ingredients prepared according to recipes passed down through generations.
Included Menu
Selection of Mediterranean appetisers
Fresh local specialities prepared using seasonal ingredients.
Traditional Xató Salad.
One of Catalonia's most emblematic dishes, combining escarole, cod, anchovies, tuna and olives with the famous Xató sauce, a unique blend of almonds, hazelnuts, ñora peppers and
olive oil.
Signature Main Course.
Authentic Arròs a la Sitgetana, the traditional rice dish of Sitges, prepared with seafood, fresh local produce and a subtle touch of Malvasia wine that perfectly reflects the flavours ofMthe Mediterranean.
Alternative meat, fish or vegetarian options are available upon request.
Dessert
Traditional Catalan homemade dessert.
Coffee.
Mineral water.
Selection of regional wines.
MALVASIA DE SITGES EXPERIENCE
A Living Wine Heritage
Following lunch, continue to one of Sitges' best-kept treasures: the Celler de l'Hospital de Sitges, home of the legendary Malvasia de Sitges.
Unlike many wine experiences that focus solely on production, this visit tells the remarkable story of a grape variety that almost disappeared and was ultimately saved thanks to the commitment of the local community.
For centuries, Malvasia has been deeply connected with the identity of Sitges. Originally introduced through Mediterranean trade routes, it became one of the town's most prized wines, served during celebrations, family gatherings and special occasions. Today, the Celler de l'Hospital de Sitges preserves this unique heritage while continuing to produce wines recognised for their elegance and personality.
Your guided experience begins with an introduction to the history of the Hospital de Sant Joan Baptista, whose charitable foundation has protected the vineyards and wine tradition for generations. From here, visitors continue through the Interpretation Centre, where interactive displays explain the evolution of Malvasia, the characteristics of the grape and its importance within Catalan viticulture.
The visit also includes the urban vineyard, an extraordinary example of how traditional agriculture continues to coexist with the historic centre of Sitges. Here, guests will learn about the cultivation methods, seasonal cycles and the meticulous care required to preserve this distinctive grape variety.
Inside the historic winery, expert guides explain each stage of the winemaking process, from harvesting and fermentation to ageing and bottling, highlighting the techniques that make Malvasia de Sitges one of the region's most unique wines.
The experience concludes with a carefully selected tasting of Malvasia wines accompanied by regional gourmet specialities. Participants will discover the remarkable versatility of the grape through different styles ranging from fresh and aromatic whites to elegant sweet wines, each expressing the character of the Mediterranean landscape.
This exclusive experience offers far more than a simple wine tasting; it provides a genuine insight into one of Catalonia's most authentic cultural traditions.
TARRAGONA.
The Roman Capital of Hispania.
Leaving the vineyards behind, the journey continues south along the Mediterranean coast towards Tarragona, one of the finest Roman archaeological sites in Europe and proudly recognised as a UNESCO World Heritage Site.
Known in Roman times as Tarraco, the city served as the capital of Hispania Citerior and became one of the most influential political, military and commercial centres of the Roman Empire outside Italy. Even today, its remarkably preserved monuments allow visitors to imagine the splendour of Roman civilisation more than two thousand years ago.
Upon arrival, your local guide will accompany you through the ancient city, revealing how Roman engineering, architecture and urban planning continue to shape Tarragona's identity.
The Roman Theatre.
The first stop is the Roman Theatre, located close to the ancient harbour.
Constructed during the reign of Emperor Augustus, the theatre once welcomed thousands of spectators who gathered to enjoy dramatic performances, musical events and civic ceremonies. Although partially excavated, the remains still reveal the impressive design of this cultural landmark.
During the visit, your guide will explain how theatrical performances reflected Roman society and the important role that entertainment played in public life.
Guests will also discover the relationship between the theatre and the nearby commercial port, one of the busiest in the western Mediterranean during the Roman period.
Roman Amphitheatre.
A short distance away stands one of Tarragona's most spectacular monuments: the Roman Amphitheatre.
Overlooking the Mediterranean Sea, this extraordinary arena once hosted gladiatorial combats, wild animal hunts and public spectacles attended by thousands of spectators.
Few archaeological sites in Europe combine such remarkable historical significance with such breathtaking coastal scenery.
Walking through the remains of the arena, visitors gain a deeper understanding of Roman entertainment and the political importance of public games within the Empire.
The guide will also explain the later transformation of the site, where early Christian history and medieval architecture became intertwined with the Roman foundations.
Roman Circus.
Continue through the ancient streets towards the Roman Circus, one of the best-preserved examples of its kind in Europe.
Originally built to host spectacular chariot races, the Circus could accommodate tens of thousands of spectators who gathered to support their favourite teams in thrilling competitions.
Although much of the structure now lies beneath the modern city, extensive sections remain accessible, allowing visitors to appreciate the remarkable engineering achievements of
Roman builders.
Roman Walls.
Your walking tour continues along sections of the original Roman defensive walls, among the oldest surviving examples outside Italy.
These impressive fortifications protected Tarraco for centuries and remain an extraordinary testimony to Roman military engineering.
The guide will explain how successive civilisations incorporated these ancient structures into the city's continuous development.
Medieval Quarter
Leaving the Roman monuments behind, stroll through Tarragona's charming medieval streets.
Narrow alleys, elegant squares and centuries-old buildings reveal the city's transformation following the fall of the Roman Empire, while preserving the historic atmosphere that makes
Tarragona one of Catalonia's most captivating destinations.
Local cafés, artisan boutiques and hidden corners create the perfect setting for photography and leisurely exploration.
Balcony of the Mediterranean.
The cultural visit concludes at Tarragona's most iconic viewpoint: the Balcony of the Mediterranean.
Perched high above the coastline, this elegant promenade offers spectacular panoramic views across the endless blue waters of the Mediterranean Sea.
Here, visitors will discover the local tradition of "Touching the Iron", believed by many residents to bring good luck before continuing life's journey.
After time to admire the scenery and capture memorable photographs, the journey continues inland towards the city that gave the world one of history's greatest architects.
REUS
THE BIRTHPLACE OF ANTONI GAUDÍ
Leaving the Roman capital behind, the journey continues through the gentle landscapes of southern Catalonia until reaching the elegant city of Reus, internationally recognised as the birthplace of Antoni Gaudí, one of the greatest architects in history and the creative genius behind Barcelona's most iconic landmarks.
Although Gaudí developed his extraordinary career in Barcelona, it was in Reus where his imagination first began to flourish. The city's artisan traditions, natural surroundings and architectural heritage profoundly influenced the visionary who would later transform the language of architecture forever.
Today, Reus proudly preserves this remarkable legacy, inviting visitors to discover the places that shaped Gaudí's childhood and inspired many of the forms that would later appear in masterpieces such as the Sagrada Família, Casa Batlló and Park Güell.
Unlike Barcelona, where Gaudí's buildings attract millions of visitors every year, Reus offers a more intimate and authentic perspective, allowing guests to understand the man behind the genius.
THE HISTORIC CENTRE OF REUS
Your guided walking tour begins in the beautifully preserved historic centre, where elegant Modernist façades, lively squares and pedestrian streets reveal the prosperity that transformed Reus into one of Catalonia's wealthiest commercial cities during the nineteenth century.
As you stroll through its charming streets, your guide will explain how the city's flourishing textile and spirits industries financed an extraordinary architectural movement that continues to define Reus today.
Magnificent façades decorated with wrought iron balconies, floral motifs and colourful ceramics provide the perfect introduction to Catalan Modernism beyond Barcelona.
Visitors will discover picturesque squares filled with cafés, artisan boutiques and traditional shops, offering a relaxed atmosphere that perfectly reflects the city's Mediterranean lifestyle.
THE BIRTHPLACE OF ANTONI GAUDÍ.
One of the highlights of the visit is the stop outside the house traditionally recognised as the birthplace of Antoni Gaudí.
Here your guide will recount the fascinating story of Gaudí's early years, explaining how his father's profession as a master coppersmith introduced him to craftsmanship and three-dimensional forms from an early age.
Surrounded by skilled artisans and inspired by the natural beauty of the Catalan countryside, Gaudí developed a unique way of observing shapes, textures and geometry that would later revolutionise architecture.
The guide will also explain how childhood health issues encouraged him to spend long periods observing nature, studying plants, animals and landscapes—elements that became fundamental sources of inspiration throughout his career.
Standing in the very streets where Gaudí spent his childhood offers a unique emotional connection to one of the world's greatest creative minds.
THE GAUDÍ ROUTE
Continue along the official Gaudí Route through Reus, following the places most closely associated with the architect's early life.
The itinerary includes elegant historic squares, the Church of Sant Pere where Gaudí was baptised, former family residences and streets that preserve much of their nineteenth-century character.
Throughout the walk, your guide will reveal fascinating anecdotes about Gaudí's education, friendships and the environment that shaped his extraordinary imagination.
Guests will also admire several outstanding examples of Modernist architecture designed by Gaudí's contemporaries, providing a broader understanding of the artistic movement that transformed Catalonia at the turn of the twentieth century.
GAUDÍ CENTRE REUS
The visit continues at the spectacular Gaudí Centre, one of Europe's finest interpretation centres dedicated to understanding the life, work and creative philosophy of Antoni Gaudí.
Unlike a traditional museum, the Gaudí Centre has been designed as a fully interactive experience where visitors discover the architect's genius through immersive audiovisual presentations, scale models, tactile exhibits and multimedia technology.
Inside the centre, guests will explore how Gaudí drew inspiration directly from nature, transforming organic forms into revolutionary architectural solutions.
Interactive displays explain the remarkable engineering hidden within his buildings, revealing how seemingly impossible structures are supported through innovative geometric principles decades ahead of their time.
Visitors will also gain a deeper understanding of Gaudí's profound spirituality, his meticulous attention to detail and his lifelong pursuit of harmony between architecture, nature and craftsmanship.
The experience offers an exceptional introduction before visiting Gaudí's masterpieces in Barcelona, allowing guests to appreciate them from an entirely new perspective.
After this fascinating cultural immersion, rejoin your deluxe coach and continue towards PortAventura World Resort, located on the beautiful Costa Daurada.
As the sun begins to set over the Mediterranean, the landscape gradually gives way to one of Europe's most celebrated leisure destinations, where comfort, entertainment and relaxation await.
HOTEL GOLD RIVER★★★★.
PORTAVENTURA WORLD RESORT.
Arrival at Hotel Gold River, one of the flagship properties within PortAventura World.
Inspired by the legendary American Wild West, the hotel recreates the atmosphere of a prosperous frontier town during the California Gold Rush.
Elegant wooden buildings, landscaped gardens, welcoming public spaces and beautifully themed interiors create an immersive experience from the very moment guests arrive.
Unlike conventional resort hotels, Gold River offers direct pedestrian access to PortAventura Park, allowing guests to enter the resort comfortably without additional transfers.
Following check-in, guests will have time to relax in their spacious rooms or enjoy the hotel's facilities before dinner.
The hotel's generous buffet restaurant offers a wide selection of Mediterranean and international cuisine, freshly prepared using seasonal ingredients and designed to satisfy a wide variety of tastes.
Dinner is included this evening and provides the perfect opportunity to unwind after a day rich in culture, gastronomy and discovery.
Overnight at Hotel Gold River★★★★.
DAY 2.
PORTAVENTURA PARK.
A Journey Around the World in a Single Day.
Awake to the peaceful atmosphere of PortAventura World Resort before enjoying a generous buffet breakfast at the hotel.
Today is dedicated entirely to discovering PortAventura Park, one of Europe's most celebrated theme parks and consistently recognised as one of the continent's premier leisure destinations.
Far more than a collection of attractions, PortAventura has been conceived as an immersive journey across different cultures and civilizations. Every street, building, restaurant, garden and performance has been carefully designed to transport visitors to another part of the world, creating an experience where architecture, gastronomy, music and entertainment blend seamlessly.
With your included admission, guests are free to explore the park at their own pace, whether seeking thrilling attractions, family adventures, spectacular live performances or simply enjoying the beautifully landscaped surroundings.
Thanks to the privileged location of Hotel Gold River, access to the park is immediate, allowing visitors to maximise their day without additional transfers.
MEDITERRÀNIA.
Where Every Adventure Begins.
Your journey starts in Mediterrània, the welcoming heart of PortAventura World.
Inspired by the picturesque fishing villages of the Catalan coast, this beautifully recreated harbour combines colourful façades, elegant waterfront promenades and charming cafés overlooking the lake.
Traditional architecture, fishing boats and Mediterranean landscaping create the perfect introduction to the park while reflecting the atmosphere of Spain's coastal villages.
This area also serves as the departure point for many of the park's attractions and is home to exclusive boutiques offering regional products, handcrafted souvenirs and premium gifts.
Throughout the day, guests will also enjoy numerous street performances, musical entertainment and seasonal celebrations that bring the harbour to life.
POLYNESIA.
Tropical Adventure.
Leaving the Mediterranean behind, the scenery transforms dramatically as visitors enter the lush tropical world of Polynesia.
Towering palm trees, cascading waterfalls, dense vegetation and traditional island architecture create an exotic atmosphere inspired by the South Pacific.
The sounds of tropical birds, flowing water and tribal music accompany visitors through this immersive environment, where adventure and exploration await around every corner.
Polynesia offers attractions suitable for all ages, combining family experiences with spectacular live performances that celebrate the traditions, dances and legends of the Pacific Islands.
This area is particularly appreciated for its peaceful gardens and shaded pathways, providing an ideal setting to relax between attractions.
CHINA
The Land of Legends
One of the most impressive themed areas within PortAventura is undoubtedly China.
Magnificent imperial architecture, traditional temples, ornamental lakes and beautifully landscaped gardens recreate the grandeur of ancient Chinese civilisation.
Dominating the skyline are two of Europe's most famous roller coasters:
Dragon Khan
An iconic attraction renowned worldwide for its multiple inversions and exhilarating speed.
Shambhala
One of Europe's tallest and fastest roller coasters, delivering breathtaking panoramic views before its spectacular descent.
For visitors seeking a more relaxed experience, China also offers elegant gardens, traditional shops, cultural performances and authentic Asian-inspired cuisine.
MÉXICO
The Spirit of Ancient Civilisations.
The adventure continues in México, where colourful villages, impressive temples and vibrant plazas recreate the atmosphere of pre-Columbian America.
Inspired by Mayan and Aztec cultures, this beautifully themed area combines archaeological influences with the festive spirit of modern Mexico.
Traditional music, artisan markets and lively performances create an authentic atmosphere while visitors enjoy attractions designed for every age.
Restaurants throughout the area serve Mexican specialities, allowing guests to discover another dimension of world gastronomy during their visit.
FAR WEST
The American Frontier
The journey continues into the legendary Far West, one of the largest themed areas within PortAventura Park.
Wooden buildings, dusty streets, ranches, saloons and historic railway stations transport visitors to nineteenth-century America during the era of pioneers and gold prospectors.
Horse-drawn wagons, country music and live stunt performances recreate the atmosphere of the Wild West with extraordinary attention to detail.
Guests staying at Hotel Gold River enjoy the unique privilege of entering the park directly through this beautifully themed area, enhancing the immersive experience from the very beginning of the day.
SÉSAMOAVENTURA
Fun for the Whole Family
Designed especially for families, SésamoAventura offers a colourful world inspired by Sesame Street.
Interactive attractions, beautifully landscaped gardens and playful entertainment create a joyful environment suitable for visitors of all ages.
Children have the opportunity to meet their favourite characters while adults appreciate the imaginative design and relaxed atmosphere.
SHOPPING EXPERIENCE
Throughout the park, guests will discover an exceptional variety of themed boutiques offering:
The carefully designed shopping areas allow visitors to take home a memorable reminder of their experience.
LUNCH AT LEISURE
Today, lunch is left at leisure, allowing guests complete flexibility to enjoy the wide selection of restaurants located throughout the park.
From Mediterranean cuisine to Asian specialities, Italian classics, American favourites and light snacks, PortAventura offers dining options to satisfy every preference and schedule.
Your Tour Director will be pleased to recommend the most suitable restaurants according to individual tastes and available time.
LIVE ENTERTAINMENT
Throughout the day, visitors can enjoy a rich programme of live performances, including:
Each themed area presents its own unique shows, adding another dimension to the overall experience.
RETURN TO HOTEL
As the park begins to wind down in the evening, guests return comfortably to Hotel Gold River.
Enjoy time to relax before gathering once again for dinner at the hotel's buffet restaurant, where an extensive selection of Mediterranean and international dishes awaits.
Following dinner, the remainder of the evening is at leisure.
Guests may choose to enjoy a quiet stroll through the beautifully illuminated resort, relax with a drink in one of the hotel's lounges or simply retire early in preparation for the final day of the journey.
Dinner included.
Overnight at Hotel Gold River★★★★.
DAY 3.
FERRARI LAND • CARIBE AQUATIC PARK • BARCELONA
Speed, Innovation and the Italian Passion for Excellence
Enjoy your final breakfast at Hotel Gold River★★★★ before checking out.
Although the cultural discoveries of Catalonia have now come to an end, the final day of the programme introduces guests to a completely different experience, celebrating innovation, technology and the legendary spirit of Ferrari.
Located within PortAventura World Resort, Ferrari Land is the only theme park in Europe entirely dedicated to the world-famous Italian automotive brand.
Combining state-of-the-art engineering, immersive experiences and elegant Italian-inspired architecture, Ferrari Land offers visitors a unique opportunity to discover the history and values behind one of the world's most prestigious luxury brands.
Whether passionate about motorsport or simply curious to experience something different, guests will find an exciting and memorable conclusion to their Catalan journey.
FERRARI LAND
The Legend of the Prancing Horse
Inspired by the streets and piazzas of Northern Italy, Ferrari Land recreates an elegant Italian atmosphere where visitors can explore the history, innovation and achievements that have made Ferrari a global symbol of performance and excellence.
Throughout the park, beautifully designed buildings, landscaped gardens and sophisticated architecture provide the perfect backdrop for an unforgettable experience.
Visitors can explore interactive exhibitions dedicated to Ferrari's remarkable journey, from its earliest racing victories to the technological innovations that continue to define the brand today.
RED FORCE
Europe's Tallest and Fastest Roller Coaster
The undisputed highlight of Ferrari Land is Red Force, one of the most spectacular roller coasters in Europe.
Accelerating from 0 to 180 km/h in just a few seconds, this extraordinary attraction reproduces the incredible sensation of driving a Formula One racing car.
Rising over 110 metres into the Catalan sky before plunging dramatically back towards the ground, Red Force delivers an exhilarating experience for thrill seekers while also creating one of the most recognisable landmarks within the resort.
Even visitors who choose not to ride will enjoy watching this remarkable engineering achievement from the surrounding plazas.
FERRARI EXPERIENCE
Beyond its famous attractions, Ferrari Land offers an engaging journey through the history of one of the world's most admired automotive manufacturers.
Interactive exhibitions, multimedia displays and immersive experiences reveal the story of Enzo Ferrari, the evolution of the Scuderia Ferrari racing team and the technological innovations that have shaped generations of high-performance vehicles.
Guests will also discover the close relationship between Italian craftsmanship, precision engineering and timeless design—values that continue to define Ferrari today.
ITALIAN ARCHITECTURE & ATMOSPHERE
Walking through Ferrari Land feels like wandering through an elegant Italian town.
Inspired by the architecture of Modena and Maranello, the streets are lined with refined façades, welcoming cafés, boutique shops and beautifully landscaped squares.
The atmosphere provides an excellent opportunity to relax, enjoy refreshments and capture memorable photographs before continuing the day's programme.
CARIBE AQUATIC PARK
A Tropical Escape
Subject to seasonal opening
Depending on the time of year and the selected admission package, guests may also enjoy Caribe Aquatic Park, a tropical paradise inspired by the Caribbean.
Covering more than 50,000 square metres, the park features lush vegetation, white sandy beaches, waterfalls and numerous aquatic attractions designed for both relaxation and adventure.
Visitors may choose to unwind beside the tropical pools, float gently along the lazy river or enjoy the exciting collection of water slides suitable for different ages and levels of adventure.
The beautifully landscaped environment creates a relaxing contrast to the excitement of Ferrari Land and PortAventura Park, offering a refreshing conclusion to the overall experience.
Visit favourite attractions once again.
Complete any last-minute shopping.
Enjoy a coffee overlooking the Mediterranean-themed lake.
Purchase exclusive Ferrari or PortAventura souvenirs.
Capture final photographs of the resort.
Relax before the return journey.
RETURN TO BARCELONA
During the evening, the group departs PortAventura World Resort and begins the comfortable return journey to Barcelona.
As the Mediterranean coastline once again accompanies the route north, guests will have time to reflect on three remarkable days exploring the cultural, historical and gastronomic treasures of Catalonia.
From the artistic elegance of Sitges and the unique flavours of Malvasia wine to the Roman grandeur of Tarragona, the creative legacy of Antoni Gaudí and the unforgettable experiences of PortAventura World, this carefully designed itinerary offers a perfect balance between discovery, relaxation and entertainment.
Arrival in Barcelona marks the end of services.
Although the programme concludes here, the memories of Catalonia's landscapes, traditions and hospitality will undoubtedly remain long after the journey has ended.
A FAREWELL TO CATALONIA
At The Genuine Travel Experience, we believe that travel should be more than simply visiting destinations. Every itinerary is created to inspire curiosity, encourage meaningful encounters and provide authentic experiences that remain with our guests for years to come.
We sincerely hope this journey has offered you a deeper appreciation of Catalonia's extraordinary heritage and that it becomes only the first of many unforgettable adventures with TGTE.
We thank you for travelling with us and look forward to welcoming you again on another exceptional experience in Spain and across Europe.
INCLUDED SERVICES:
Transportation:
Accommodation:
Meals:
Guided Experiences:
Signature Wine Experience:
Tarragona UNESCO World Heritage Experience:
Reus – The World of Gaudí:
PortAventura World:
NOT INCLUDED:
The following services are not included unless specifically stated otherwise:
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• To comply with legal obligations within the framework of judicial and/or administrative requirements. These requirements are strictly regulated.
Access within the framework of The Genuine Travel Experience SL support:
When the client contacts The Genuine Travel Experience SL support, depending on the reason for the query, they can access two categories of data. On the one hand, with the aim of better responding to the client’s request, The Genuine Travel Experience SL support will access the information provided by the client when creating their The Genuine Travel Experience SL account (name, surname, telephone number, email ...).
On the other hand, exclusively at the express request of the client and subject to the technical limitations of each service, The Genuine Travel Experience SL support can access the data stored by the client in its services with the aim of identifying the origin of a problem and, where appropriate, solve it.
Access within the framework of the request of a judicial or administrative authority:
To comply with current regulations, The Genuine Travel Experience SL is obliged to respond to requests from judicial or administrative authorities. These data access requests are governed by a strict legal framework, so The Genuine Travel Experience SL only authorizes them once it has verified their validity and foundation. Furthermore, if the request or the Law does not prevent it, The Genuine Travel Experience SL undertakes to inform the client of said request as soon as possible. Applications from a third country will only be processed when they are based on an international agreement, such as a judicial cooperation treaty in force between the requesting country and the European Union or a Member State.
Where is your data stored?
Generally, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they guarantee a sufficient level of protection, by having Binding Corporate Rules (BCR). You can consult the list of these countries on the European Commission website. Thanks to the guarantees offered by The Genuine Travel Experience SL regarding data transfer, the client can comply with its regulatory obligations. Article 45 of the GDPR, which specifies cases of "transfers based on an adequacy decision", establishes that a transfer of personal data may take place to a third country or international organization when the Commission has decided that the third country, a territory or one or more specific sectors of that third country, or the international organization concerned, guarantee an adequate level of protection. Such transfer will not require any specific authorization.
Call recording
Calls may be recorded to process your requests or respond to your queries, as well as to evaluate and improve the responses offered by our agents and analyze the decisions made based on said responses.
Your data will be processed on the basis of the legitimate interest of the entity, this being prevalent due to the need to have instruments to be able to assess and improve the quality of the responses we offer and the decisions you make based on them. Also to increase security and have a means of accreditation of the services or products requested and those offered by us, being necessary to record the calls.
The recording will be kept for a minimum period of 12 months, and in any case until your request has been processed or your query has been answered. In the event that new data is collected by telephone as a result of a claim, contract, change of product or service, etc. The recording will be kept as proof of the data collection as long as some type of legal responsibility arising from the relationship maintained may arise. The information relating to the evaluation of the decisions made by users based on the answers provided is maintained for a period of 12 months.
Processing of personal contact data for commercial calls
Sometimes, The Genuine Travel Experience SL processes professional contact data that it obtains from the Internet to contact interested parties by telephone and try to close a commercial meeting with them or offer them services or products.
Taking into account the above, said treatment is based on the provisions of Art. 6.1.f) of the RGPD (legitimate interest), given that, in any case, the following premises are met:
a) The processing refers only to the data necessary for the professional location of the interested party.
b) The purpose of the treatment is to maintain relationships of any kind with the legal entity in which the affected person provides their services.
The same presumption operates for the processing of data relating to individual entrepreneurs and liberal professionals, when it refers to them only in that capacity and is not processed to establish a relationship with them as natural persons. In any case, interested parties may object to their processing at any of the contact addresses of The Genuine Travel Experience SL, as it is not mandatory for the entity to carry out such processing. The data will be kept for the indicated purpose indefinitely, unless the interested party objects, in which case, it will be deleted.
What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights by making a request to the following email: support@thegenuinetravel.com
Under the provisions of the RGPD you can request:
• Right of access: you can request information about the personal data that we have about you.
• Right to rectification: you can communicate any change in your personal data.
• Right to deletion and to be forgotten: you can request deletion after blocking personal data.
• Right to limit processing: implies the restriction of the processing of personal data.
• Right to object: you can withdraw your consent to the processing of the data, opposing further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.
In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.
Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority: www.aepd.es.
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correctness of the data included, exonerating The Genuine Travel Experience SL of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The Genuine Travel Experience SL reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.
The Genuine Travel Experience SL is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.
The Genuine Travel Experience SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or not allow access to said information. The Genuine Travel Experience SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by The Genuine Travel Experience SL provided that it comes from sources other than the same.
What security measures do we apply to protect your personal data?
The Genuine Travel Experience SL has adopted the security levels of protection of Personal Data legally required, and seeks to install other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the data. Personal Data provided to The Genuine Travel Experience SL The Genuine Travel Experience SL is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by for reasons beyond the control of The Genuine Travel Experience SL. of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference beyond the control of The Genuine Travel Experience SL However, the user must be aware that security measures on the Internet are not impregnable, given that no online service can guarantee absolute security.
Links to other websites
On the website www.thegenuinetravelexperience.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving The Genuine Travel Experience SL. disassociated from any type of responsibility regarding its privacy policy. It will only be liable for those redirections or links under the domain and ownership of the The Genuine Travel Experience SL group of companies.
Can the privacy policy be modified?
We may modify the Privacy Policy from time to time. Visit this page regularly to know the current situation. We will indicate the dates of the last revisions of this Privacy Policy at the bottom of that page; all revisions will take effect upon publication.